This privacy policy explains how (WDBS) We Do Business Solutions Limited trading as Plumbing Wholesale a company registered in England and Wales (company number: 15438583) and with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, uses and protects any information you provide while using this website.
(WDBS) We Do Business Solutions Limited T/A Plumbing Wholesale is the data controller and fully responsible for your personal data (collectively referred to as ” Plumbing Wholesale”, “ Us”, “We” or “ Our” in this privacy notice). We have appointed a suitable data privacy manager who is responsible for overseeing queries and questions in relation to this privacy notice. If you have any questions or queries regarding this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the contact details set out within this privacy policy.
Plumbing Wholesale is committed to ensuring that your privacy and personal information is safeguarded and treated with respect. If we request you to provide certain information by which you can be identified when using this website, be assured that it will only be used in accordance with this privacy statement. Plumbing Wholesale may change this privacy policy from time to time by updating this page. You should regularly check this page to ensure that you are happy with any modifications. If you have any queries regarding this privacy policy please email sales@plumbingwholesale.co.uk
What information we gather:
We may gather the following information in order to process and fulfill your order:
- Your personal name, company name and any associated contact preferences.
- Your contact details including personal email address and/or business email address.
- Your demographic data such as your location, postcode, county and street address.
- Other information relevant to customer surveys and/or relevant offers.
- Order history this includes details of products and services purchased.
- Record of any complaints made and any related communications.
- Record of customer service requests this includes interactions via phone, email, letter, website or social media
When visitors leave comments or reviews on plumbingwholesale.co.uk we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help with spam detection.
An hash string created from your email address may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here automattic.com/privacy/.
After approval of your comment, your profile picture is visible to the public in the context of your comment and or review.
What we do with the personal information we gather
We need this information to understand your order requirements and deliver a better service, primarily for the reasons below:
- Internal record keeping
- Improving our services
- Sending promotional emails and/or texts periodically about new products, services and other information we consider you might find relevant using the email address and phone number you have provided when creating an account.
- Conducting market research occasionally. We may contact you at any time by email, phone or direct mail.
- We may use the information to provide personalized content on our website and improve your user experience.
Security
We are committed to ensuring that your information is kept secure. To prevent unauthorized access or disclosure of your personal information, we have established appropriate physical, electronic and managerial processes to safeguard and secure the information we collect online.
All information provided when using our website is stored on our secure servers and kept confidential. Any information relating to payment transactions will always be encrypted using (SSL) SSL is a technology for securing an internet connection by encrypting data sent between your browser and our website . It prevents hackers from seeing and/or stealing any personal information transferred, including financial credentials. Where you have created a password which enables you to access certain parts of plumbingwholesale.co.uk, you are responsible for keeping this password confidential. We ask you not to disclose this password with anyone.
Please remember the transmission of any personal information via the internet is not completely secure. Any data transmitted is wholly at your own risk. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal data transmitted to our website. Once we have received your information, we will use strict procedures and security measures to try to prevent any unauthorized access.
Controlling Your Personal Information
You may opt to restrict the collection or use of your personal information by emailing: sales@plumbingwholesale.co.uk alternatively you can contact us.
If you have previously allowed us to use your personal information for marketing purposes, you may change your mind at any time by contacting us at sales@plumbingwholesale.co.uk please include opt out in the subject.
We will not sell, distribute or lease your personal information to third parties unless having your permission or if we are required to do so by law. We may use your personal information to send you promotional information about our products and services.
You can request details of personal information we hold about you under the Data Protection Act 1998. If you would like a copy of any personal information we hold, please send a SAR Subject Access Request to sales@plumbingwholesale.co.uk with SAR in the subject.
If you believe that any personal information we hold on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect or incomplete.
This policy was updated on 11/04/2024